TERMS AND CONDITIONS OF BUSINESS
This website is operated by Caid Productions LLC (referred herein as “Surfasana”). Where these terms and conditions use terms such as “we”, “us” and “our” they refer to Surfasana.
By visiting our website and/or purchasing something from us, you are deemed to have accepted these terms and conditions.
You can view the most current version of these terms and conditions at any time by visiting this website page. We reserve the right to update, change or replace any part of these terms and conditions, without prior notice to you, by posting updates on this page. It is your responsibility to check this page on each visit to your website, read these terms and conditions and ensure you understand them before making a purchase.
We reserve the right to refuse service to anyone, for any reason, at any time.
Any content that you enter onto this website may be transferred unencrypted and involve transmissions over various networks and may involve changes in order to conform and adapt to the technical requirements of connecting networks or devices.
You may not reproduce, duplicate, copy, sell, resell or otherwise exploit for commercial gain, or otherwise, any portion of any of the content on the website or any other part of the service that we offer on this website.
Headings and titles used on this website are done so for convenience only. They do not constitute any part of the terms and conditions and will not limit or otherwise affect the terms herein.
ONLINE STORE TERMS
Our website offers a range of products and or services for sale. Where we refer to an ‘item’ we are referring to a single product or service available for purchase on this website.
We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system.
Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor or equipment may differ and so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing.
We may not be able to accept your order due to one or more of the following reasons, or for a reason not listed below:
- The item you have ordered is out of stock
- We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent
- There has been a pricing or product description error
- There is a system or procurement failure
- You have failed our customer validation checks
When you place an order you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us.
Your order will only be accepted by us once your goods have been dispatched.
MODIFICATIONS TO OUR SERVICE AND PRICING
Prices for items are subject to change without notice.
We reserve the right to, at any time, modify or discontinue any part of the service that we offer, or any part of content thereof, without any notice to you.
We accept no liability to you or to any third-party for any modification, price change, suspension or discontinuation of the service.
During checkout, you may be presented with one or more options for delivery. Where an estimated timescale for delivery is provided, this is an estimate only and your items may be delayed in being received due to circumstances beyond our control (such as a courier delay, or at busy times).
If you wish to cancel an order you have placed you must contact us immediately to ascertain whether the items have been dispatched or not. Where they have been dispatched, you will need to return the item to us and you will be responsible for paying the cost of returning the items.
Where items have not been dispatched prior to a cancellation request, our refund policy will apply.
Where you have ordered a personalised, perishable or time critical item (such as food, newspapers, event tickets or e-vouchers) you may not be able to cancel for a full refund.
LIABILITY AND INDEMNITY
We shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.
You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.
This Entire Agreement, including shall be interpreted and construed in accordance with the local, internal law, and not the conflicts’ laws or rules, of the State of New York. The Parties submit themselves to the jurisdiction of the state and federal courts located within New York County, New York with regard to any claim, action or proceeding with respect to this Agreement. In the event of any dispute arising out of this Agreement or the subject matter thereof, the prevailing party in any such litigation or arbitration shall be entitled to recover all of its expenses, including but not limited to filing fees, court or arbitration costs and attorney’s fees, from the other party.
Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.
Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure nor liable for any loss that you incur, how so ever caused.
RETURNS & REFUNDS
Caid Productions LLC is a US company operating the brand Surfasana™. It is referred to herein as Surfasana.
This policy sets out the returns policy for goods or services purchased through the online store operated by Surfasana.
To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
If you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.
If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
Where you would like to return a product, please contact us to let us know that you will be returning the item. We will process the refund once we have received the product back. If the product was faulty we will refund the costs incurred to return it. If you are returning the product for other reasons we cannot refund your postal costs.
If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us at email@example.com before making the purchase.
Caid Productions LLC is a US company operating the brand Surfasana™. It is referred to herein as Surfasana.
We may change this policy from time to time by updating this page and so you should check it regularly to ensure that you are happy with any changes.
PERSONAL INFORMATION WE COLLECT WHEN YOU VISIT OUR WEBSITE
When you visit our website, we’ll automatically collect certain information about the device you are using to access it. This will include information about the website browser you are using and the IP address of your internet connection. We may also identify your device with a unique, randomly generated, identifier.
As you browse our website we’ll continue to collect information about the website pages that you look at during your visit, how long you visit them, and what links you click on each page. We may also record what keywords you used to locate our website and what third-party website referred you to our website.
The information we collect about you is referred to as Device Information. It’s not personally identifiable to you (for example, we don’t collect or associate your name or address with this Device Information) and it’s not stored on our systems for any longer than we need to store it in order to allow you to use our website for the purposes in which it is intended.
We collect Device Information from you using Cookies. These are small data files that are placed on the browser you use, on your device, to visit the website. Cookies often include an anonymous and unique identifier (so we know it’s your device).
Certain cookies are placed on our website in order to make it work. For example, when you add items to the shopping basket/cart we need to store this information on a cookie. Where cookies we place on your computer are:
- Not identifiable to you as a living person, and
- Only placed in order to fulfil the inherent functions of an ecommerce website
We won’t ask for your permission before we place them.
We may, from time to time, also collect information about your actions on the website and record those actions in log files. This data will include your IP address and may include the device that you are using, the browser that you are using, your internet service provider and be attached to date and time stamps. We’ll only include this information for as long as necessary.
PERSONAL INFORMATION WE COLLECT WHEN YOU MAKE A PURCHASE OR REGISTER FOR AN ACCOUNT
When you use our website to make a purchase of one of the goods or services that we offer for sale, or when you register for an account on our website (without making a purchase) you may be asked to provide certain personal information about you.
Such information we collect may include:
- Your name
- Your address
- Your contact information (like your telephone number or email address)
- Your date of birth
When you make a purchase on our website you may also be asked to enter your credit or debit card details. You may be redirected to a ‘payment gateway’ website to enter your card details, or you might be asked to enter these directly onto our website.
Your full credit or debit card details are never stored on any databases we hold. You may be asked if you want to ‘store’ your purchase information for faster checkout at a later date, where you do store this information the full card information is never stored on any databases we hold. Instead we send the full information to our payment processor, who then sends back a secure ‘token’ which we then use to place future purchases. To help you identify stored cards, we may store the last 4 digits of the card, the type of card (e.g. Visa or MasterCard) and the expiry date.
Where you wish, you can always delete a stored card within your customer account.
We call this data Personal Information.
HOW WE USE PERSONAL INFORMATION AND DEVICE INFORMATION
We use Device Information we collect in order to help us screen for potential risk and fraud, to improve and optimise our website (by generating data about how our customers browse and interact with our website) and to analyse the success of our marketing and other advertising campaigns.
We use Personal Information that we collect to fulfil any order that you place and to communicate with you as one of our customers. We may also use this information to screen for potential risk and fraud.
With your consent, we may, from time to time, provide you with information or advertising relating to the products and services that we provide.
SHARING YOUR PERSONAL INFORMATION AND DEVICE INFORMATION
We will share personal information and device information with third parties in their capacity as a data processor on our behalf. We’ll only share your information with third parties so far as they assist us with using your information.
We may also share your personal information and device information in order to comply with applicable laws and regulations or to respond to any lawful request for information we receive, or to otherwise protect our rights.
RE-MARKETING AND BEHAVIOURAL ADVERTISING
We may, from time to time, share your device or personal information to provide you with targeted advertisements or marketing communications we believe might be of interest to you. This may include sharing some of your information with third party networks such as Google, Bing or Facebook.
DO NOT TRACK
Our website does not alter its data collection and use practices when we see a Do Not Track signal from your browser.
We are a Data Controller of your information.
- Surfasana needs to perform a contract with you
- You have given Surfasana permission to do so
- Processing your personal information is in Surfasana legitimate interests
- Surfasana needs to comply with the law
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the information we have on you.
- The right of rectification.
- The right to object.
- The right of restriction.
- The right to data portability
- The right to withdraw consent
For more information please contact us at firstname.lastname@example.org